iphone 5s OBVIOUS FLAW with iOS 9.3 - What are my actual options

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MIKEinMICH Author

Level 1

20 points

iphone 5s OBVIOUS FLAW with iOS 9.3 - What are my actual options

I need help in dealing with this company's wreckage of my iPhone's performance due to my

ACCIDENTALLY ALLOWING them to upgrade my iOS from 9.1/9.2 to 9.3.. My battery life

was perfectly good with 9.2. I have CAREFULLY AVOIDED updates when they've been attempted

upon me against my wishes. The company purposefully seeks to force updates.

Long story short, 9.2 - charge was holding steady and strong all day long. 9.3, this battery life

drops LIKE A ROCK -- literally minute by minute. I have to now stop, disrupt my schedule to

do the following. RESET the phone…RECONFIGURE things to minimize ANYTHING that uses

the phones resources except absolute essentials … power cycle it over and over -

Nothing's worked.. I deliberately went out of my way to avoid this upgrade. Why do i have to

accept lower grade performance after being subjected to this unwanted upgrade. What can i

do to rectify this. IS THERE ANY sort of liaison or arbitrator that gets customer resolution of this

issue… This is so obviously a defect. Why shouldn't I be allowed to get this reversed to the OS

that worked perfectly fine for me … Just TELL ME WHY, somebody - ANYbody from Apple. IF

you can back up your argument, you should be able to put it out there in public for all of us to

hear. Any failure to respond constitutes acknowledgement that this is a defect - So that being

said, what do i do to get my system restored - and why shouldn't it be on YOUR dime… You have

NO right to force me into a system i don't want and the phone doesn't work right now that i

screwed up and allowed your hard-to-avoid forced 'reminder/update' -- there's no escape parachute

once the cycle starts and YOU KNOW IT - this is proprietary greed at the highest level. Why do

you alienate customers with KNOWN ISSUES that you don't acknowledge.

Super-******,

Mike

MacBook Air, OS X Mountain Lion (10.8.4), June 2013 1.3

Posted on Sep 9, 2016 3:20 PM

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Answer 1

Sep 9, 2016 3:26 PM in response to MIKEinMICH

Apple isn't here, this is a user to user technical support forum. And nobody forced you to update the iOS. If you want to tell us specifically what it is you have done, and how you have your device configured, we can try to help.

I have an iPhone 5s that I have upgraded the iOS on and have no issues with battery life. The only time my battery drops is if I leave Bluetooth on. People have stated that Bluetooth does not use a lot of power, but I can always tell because my battery seems to drain much faster. So, go figure....

GB

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Answer 2

MIKEinMICH Author

Level 1

20 points

Sep 9, 2016 4:03 PM in response to gail from maine

Gail, setting up an auto-"reminder' display that requires a stylus to avoid accidentally

selecting "Remind Later" vs "Update" is, yeah, kind of a force job upon the user.

Having to manually remove the software that gets downloaded into storage waiting for the 'touch' that

starts the irreversible cycle of updating - EVERY SINGLE TIME that reminder screen appears, yeah,

that's forcing me, because like today, some day, when you least expect it you can easily, unintentionally

hit the 'install' vs. the "remind me later" option (and why isn't there a "No I DON'T want to upgrade"

option). I've been with Apple/Mac since the Plus. It's a love hate thing the last few years..

Bottom line business philosophy that should be honored- if your users like the way their OS is working

they should be allowed to stick with what works.

To your questions about 'what's going on..' - I'm using, an iPhone 5s. It's less than a year old.

What did i 'do.' ? I wanted to keep OS 9.2 which was performing flawlessly with long batt. life.

I accidentally allowed an update which you cannot turn off, once it starts - as you know.

The last time it happened was the identical accidental kind of situation as i'm sure it has been

for many.

Really nothing special to tell you about configuration - it's an iPhone on Sprint. It has

16gb. It has everything but essential stuff turned OFF to conserve the battery …Location Svcs.. Push,

notifications etc… everything you normally read about having to turn Off to have it just keep

the battery from dropping fast…. A support tech i'm currently on line with says he does know theres

a known issue with 9.3.5 and there was supposedly a "patch" to deal with that…? I haven't heard back

from him since going back on-hold…but wouldn't that "patch" be in the "latest update"

Anyway, feel free to fire away with any specific questions i've not answered relevant to this.

Thanks…sorry to be irritable - this is annoying and time consuming. I appreciate your help.

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Answer 3

Sep 9, 2016 4:42 PM in response to MIKEinMICH

Yeah, you shouldn't have to turn off essential things like Location Services which is used by a lot of apps that you may rely on.

My suggestion would be to do the following (a bit tedious, but if you have the time and patience, might be worth it):

1. Make sure you have a current iCloud or iTunes backup of your device

2. Go to Settings>General>Reset>Erase All Content & Settings

3. Set up your phone as a new device and let it run for a few hours to see if you still are seeing the battery issue

4. If the issue is not resolved, then it is likely that there is a problem with the hardware, that may have been exacerbated by the update. Your best bet at that point would be to take it to an Apple Store and have it evaluated (the evaluation doesn't cost anything except your time)

If the issue is resolved, then erase the device again and restore it from your backup, then run it for awhile to see if the battery issue remains

5. If the issue comes back, then it is likely that you have some sort of corruption in you data, and you would want to manually set up the phone, or sync it with iTunes (not a backup)

And, believe me, I understand your frustration. When things don't work, it makes me crazy. I don't get really P.O.'d until my troubleshooting does not resolve things....then I want some answers from someone....

Best of luck,

GB

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Answer 4

ChrisJ4203

Level 10

236,345 points

Sep 9, 2016 4:42 PM in response to gail from maine

In addition to what Gail has provided you, the Erase All Content and Settings does not install a new version of iOS. It may be necessary for you to using iTunes to restore your device to factory to get a fresh install of iOS. From there, you can set it up again from your iCloud backup. Or, you can set the device up as new and try using it for a short period of time before adding any additional content to get a feel for the battery life. If it seems better, try restoring to your iCloud backup after Erasing all Content. See what happens after that. It could be that the OTA update of iOS did not install correctly, and it could require the iTunes restore to fix that.

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Answer 5

Sep 9, 2016 4:39 PM in response to ChrisJ4203

Good point, Chris! Thanks for adding that 🙂

GB

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Answer 6

ChrisJ4203

Level 10

236,345 points

Sep 9, 2016 4:43 PM in response to gail from maine

😉

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Answer 7

MIKEinMICH Author

Level 1

20 points

Sep 9, 2016 4:57 PM in response to gail from maine

Thanks to you both for the advice and reminders.

I have Macs of various vintage and OS's, so frankly it is kind of cumbersome to do the whole

Restore/Replace thing - backing the entirety of the phone off to a desktop and re-initiating

it etc… Esp. since some cables work, some don't… some OSX versions are compatible for this,

some aren't...i use are still 10.5.8 for specific application reasons in my studios ….and some versions of

ITunes, etc are compatible with this vintage of iOS, some aren't - that kind of thing.

That said, if after draining and recharging it tonight, and trying the battery life over the next couple of days - it's noticeably eating a lot more power fast - than under 9.2 (with all the same apps on the device) I'll re-initiate it from scratch.

I apparently was able to get a "case" opened on this and have a senior tech who's willing to follow-up with me on it now, so i'll take that route first but otherwise, yeah,will just do the complete -restoration thing (on whichever of my desktops will allow that; ) and hopefully it becomes a non-issue again.

Thanks again,

Mike

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Answer 8

ChrisJ4203

Level 10

236,345 points

Sep 9, 2016 4:55 PM in response to MIKEinMICH

You're welcome.

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Answer 9

Sep 9, 2016 5:01 PM in response to MIKEinMICH

Well, and if you are doing the restore from iCloud, you don't need a computer, just a good Wifi connection. For the iOS re-install, you would.

For this forum I have erased and reset my iPhone 4 a bunch of times, and it restores most of the stuff within 30 minutes or so. The media takes some time to completely download, but you can use the device in the interim. I have found that leaving it overnight to finish up the media downloads will complete the process (and usually do another automatic iCloud backup as well). Only one time it did not, and I actually had to do the restore again. But for the most part, it is not too traumatic to do the restore OTA.

Cheers,

GB

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